When identifying an infraction, what severity level will Crave Cookies Franchising, LLC indicate?

According to Crave Cookies' 2025 Franchise Disclosure Document, when issuing an initial written notice of an infraction, Crave Cookies Franchising, LLC will indicate the severity level of the infraction. The severity levels are categorized as Mild, Moderate, or Severe. This categorization is a crucial aspect of the compliance process, as it dictates the timeframe a franchisee has to correct the issue.

The timeframe for correction varies depending on the severity of the infraction. Mild infractions typically allow for a correction period of 7-14 days. Moderate infractions require a quicker response, with timeframes ranging from 24 hours to 7 days. Severe infractions demand immediate action, with correction expected within 24 hours.

Understanding these severity levels and their associated timeframes is important for prospective Crave Cookies franchisees. It sets clear expectations for compliance and allows franchisees to understand the urgency with which they need to address different types of violations to avoid further penalties or escalation.