What happens after the first infraction regarding training requirements for a Crave Cookies franchise?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
action: Fine: $1,000 and follow-up audit within 30 days, along with a detailed improvement plan.
VIII. Failure to Submit Weekly Prep Pictures:
- a. First Infraction: Immediate notification and requirement for correction within 24 hours,
- b. Second Infraction: Shutting off online ordering until pictures have been approved (if within the same 60-day period).
- c. Third Infraction: Fine: $1,000 and follow-up audit within 30 days, along with a detailed improvement pl
Source: Item 23 — RECEIPTS (FDD pages 47–194)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, the first infraction for required training not completed results in an immediate notification and a requirement for correction within 24 hours. The franchisee must schedule the required training immediately.
If the franchisee fails to schedule and complete the training within a 60-day period from the first infraction, a fine of $500 will be imposed. This penalty structure incentivizes prompt compliance with training requirements.
If the training remains uncompleted 120 days after the initial infraction, Crave Cookies will impose a $1,000 fine. Additionally, the store will be temporarily closed until the required training is completed. This escalation of penalties, from notification to fines and potential store closure, underscores the importance Crave Cookies places on ensuring franchisees and their staff meet the necessary training standards.