Can Crave Cookies Franchising set minimum qualifications for employees?

According to Crave Cookies's 2025 Franchise Disclosure Document, Crave Cookies Franchising has the right to set minimum qualifications for the categories of employees that a franchisee employs. However, the franchisee retains sole responsibility for the terms and conditions of employment, including recruiting, hiring, training, scheduling, supervising, compensation, and termination. The franchisee is also solely responsible for all actions of their personnel.

This means that while Crave Cookies can specify certain minimum qualifications (e.g., certifications, experience levels) for specific roles within the franchise, the franchisee is the actual employer and manages the day-to-day employment relationship. This is a fairly typical arrangement in franchising, where the franchisor sets brand standards and the franchisee manages the workforce.

It is important to note that the franchisee is required to ensure their personnel provide competent and courteous service, comply with dress attire, uniform, personal appearance, and hygiene standards as outlined in the manual. Additionally, the Principal Executive or a local general manager must complete Crave Cookies Franchising's training program and supervise the business. This ensures that employees meet the brand's standards for customer service and operational excellence.

Prospective franchisees should clarify with Crave Cookies Franchising what specific minimum qualifications might be required for different employee roles. Understanding these requirements will be crucial for budgeting labor costs, recruiting qualified candidates, and ensuring compliance with the franchise agreement.