Can Crave Cookies Franchising require the franchisee to provide training programs to its employees?

According to Crave Cookies's 2025 Franchise Disclosure Document, Crave Cookies Franchising has the right to mandate that franchisees provide training programs to their employees. This requirement is outlined in Item 22, detailing the contractual obligations of the franchisee.

This provision means that as a Crave Cookies franchisee, you may be required to develop and implement training programs for your staff as directed by Crave Cookies Franchising. The specific content, format, and standards of these training programs would likely be dictated by Crave Cookies Franchising to ensure consistency across all franchise locations. It is important to note that while Crave Cookies Franchising offers assistance in training employees through a training manual, the responsibility for delivering the training could fall on the franchisee.

Prospective franchisees should consider the potential costs and time commitment associated with providing these training programs. While the FDD does not specify the frequency, duration, or content of such training, it is essential to clarify these details with Crave Cookies Franchising during the due diligence process. Understanding the scope of required training programs will help in budgeting and resource allocation for employee development. Franchisees should also inquire about any support or resources Crave Cookies Franchising provides to assist in the creation and delivery of these programs.