When Crave Cookies Franchising, LLC provides written notice of an infraction, what will that notice include?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
and several liability.
Date:
Attachment 4 to Franchise Agreement
COMPLIANCE, VIOLATIONS AND FEES
Section 1. INITIAL WRITTEN NOTICE
- A. Identification of Infraction:
- I. Crave Cookies Franchising, LLC will identify the specific infraction.
- II. Reference the specific section of the franchise agreement or Brand Standards and Operations Manual that has been violated.
- III. Indicate the severity level of the infraction (Mild, Moderate, Severe).
B. Formal Written Notice:
- I. Crave Cookies Franchising, LLC will provide a formal written notice to the franchisee via email.
- II. The notice will detail the nature of the infraction.
- III. The notice will include the date and time the infraction was observed.
Section 2. OPPORTUNITY FOR CORRECTION
- A. Timeframe for Correction:
- I. Crave Cookies Franchising, LLC will specify a reasonable timeframe for the franchisee to rectify the issue.
- II. The timeframe will be based on the severity of the infraction and outlined in the infraction tiers in the FDD and the Brand Standards and Operations Manual.
- III. Typical timeframes:
- a. Mild Infractions: 7-14 days.
- b. Moderate Infractions: 24 hours to 7 days.
- c. Severe Infractions: Immediate to 24 hours.
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B. Correction Guidelines:
- I. The written notice will include detailed instructions or guidelines on how to correct the infraction.
- II.
Source: Item 23 — RECEIPTS (FDD pages 47–194)
What This Means (2025 FDD)
According to the 2025 Crave Cookies FDD, when Crave Cookies Franchising, LLC provides a formal written notice to a franchisee regarding an infraction, the notice will be sent via email and will detail the nature of the infraction. The notice will also include the date and time the infraction was observed. This ensures the franchisee has a clear understanding of what they did wrong and when it occurred, allowing them to address the issue effectively.
In addition to the formal written notice, Crave Cookies Franchising, LLC will also provide an initial written notice that identifies the specific infraction and references the specific section of the franchise agreement or Brand Standards and Operations Manual that has been violated. This initial notice will also indicate the severity level of the infraction, classifying it as Mild, Moderate, or Severe. This categorization helps the franchisee understand the seriousness of the violation and the potential consequences.
The written notice from Crave Cookies will also include detailed instructions or guidelines on how to correct the infraction. Crave Cookies Franchising, LLC will offer resources and support, such as training sessions, to help the franchisee address the issue. Furthermore, the notice will specify a reasonable timeframe for the franchisee to rectify the issue, with the timeframe being based on the severity of the infraction as outlined in the FDD and the Brand Standards and Operations Manual. Typical timeframes range from 7-14 days for mild infractions, 24 hours to 7 days for moderate infractions, and immediate to 24 hours for severe infractions. This ensures franchisees are given a fair opportunity to correct any issues while maintaining brand standards.