How will Crave Cookies Franchising inform the franchisee of changes to the Manual?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- 11.1 Manual; Modification. The Manual, and any part of the Manual, may be in any form or media determined by Crave Cookies Franchising.
Crave Cookies Franchising may supplement, revise, or modify the Manual, and Crave Cookies Franchising may change, add or delete System Standards at any time in its discretion.
Crave Cookies Franchising may inform Franchisee thereof by any method that Crave Cookies Franchising deems appropriate (which need not qualify as "notice" under Section 18.9).
In the event of any dispute as to the contents of the Manual, Crave Cookies Franchising's master copy will control.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, Crave Cookies Franchising has the right to modify the Manual and System Standards at any time. The method used to inform franchisees of these changes is at Crave Cookies Franchising's discretion. This communication method does not have to qualify as formal legal notice. In the event of a dispute, Crave Cookies Franchising's master copy of the Manual will be the controlling document.
This policy gives Crave Cookies significant flexibility in how it communicates updates to franchisees. While this allows for quick adaptation to market changes or operational improvements, it also places the onus on the franchisee to stay informed through whatever channels Crave Cookies deems appropriate. Franchisees should proactively seek clarification on any unclear directives to ensure compliance.
Many franchisors use a combination of methods to communicate changes, including written notices, online portals, training sessions, and field support visits. While Crave Cookies retains the right to use any method, franchisees may want to inquire about the typical communication channels used to stay up-to-date with the latest operational standards and manual revisions. Understanding these channels will be crucial for maintaining compliance and operational efficiency within the Crave Cookies franchise.