Can Crave Cookies Franchising give binding notice of changes to System Standards by electronic communication?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
Crave Cookies Franchising may supplement, revise, or modify the Manual, and Crave Cookies Franchising may change, add or delete System Standards at any time in its discretion.
Crave Cookies Franchising may inform Franchisee thereof by any method that Crave Cookies Franchising deems appropriate (which need not qualify as "notice" under Section 18.9).
In the event of any dispute as to the contents of the Manual, Crave Cookies Franchising's master copy will control.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, Crave Cookies Franchising has broad discretion in how they communicate changes to System Standards. Specifically, Crave Cookies Franchising can inform franchisees of changes to the manual or System Standards through any method they deem appropriate. This communication method does not need to qualify as formal "notice" as defined in the franchise agreement.
This means Crave Cookies has the flexibility to use various communication methods, including electronic communication, to inform franchisees of changes. This could include email, updates to an online portal, or other digital means. The franchisee is responsible for staying informed of these changes, regardless of how they are communicated.
The franchisee bears the risk of non-compliance if they miss a change communicated through a method they don't regularly monitor. Therefore, it is crucial for a prospective Crave Cookies franchisee to understand and regularly check all communication channels that Crave Cookies Franchising might use to disseminate updates and changes to System Standards. This flexibility afforded to Crave Cookies Franchising ensures they can adapt and update the system efficiently, but it places the onus on the franchisee to stay informed through all channels the franchisor deems appropriate.