Can Crave Cookies Franchising amend the Manual by electronic mail?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
Crave Cookies Franchising may supplement, revise, or modify the Manual, and Crave Cookies Franchising may change, add or delete System Standards at any time in its discretion.
Crave Cookies Franchising may inform Franchisee thereof by any method that Crave Cookies Franchising deems appropriate (which need not qualify as "notice" under Section 18.9).
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, Crave Cookies Franchising has the right to modify the Manual and System Standards at any time and at its discretion. Crave Cookies Franchising can inform franchisees of these changes through any method they deem appropriate. This method does not have to qualify as formal legal notice.
This means that Crave Cookies has broad authority to update its operational guidelines and standards, and franchisees are obligated to comply with these changes. The method of communication for these changes is also at Crave Cookies's discretion, implying that updates could potentially be delivered via electronic mail or other means.
For a prospective franchisee, this highlights the importance of staying informed of any changes communicated by Crave Cookies Franchising. While the FDD does not explicitly state that electronic mail will be used, it does not exclude it as a valid method for delivering updates. Franchisees should clarify with Crave Cookies Franchising what methods of communication they will use to inform franchisees of changes to the manual.