For Crave Cookies franchisees, what is the timeframe for correcting a severe infraction?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- A. Timeframe for Correction:
- I. Crave Cookies Franchising, LLC will specify a reasonable timeframe for the franchisee to rectify the issue.
- II. The timeframe will be based on the severity of the infraction and outlined in the infraction tiers in the FDD and the Brand Standards and Operations Manual.
- III. Typical timeframes:
- a. Mild Infractions: 7-14 days.
- b. Moderate Infractions: 24 hours to 7 days.
- c. Severe Infractions: Immediate to 24 hours.
Source: Item 23 — RECEIPTS (FDD pages 47–194)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, franchisees are given a timeframe to correct infractions, and this timeframe depends on the severity of the infraction. For severe infractions, Crave Cookies franchisees have between immediate and 24 hours to correct the issue.
Crave Cookies Franchising, LLC will provide a formal written notice to the franchisee via email that details the nature of the infraction, including the date and time it was observed. The written notice will also include detailed instructions or guidelines on how to correct the infraction. Crave Cookies Franchising, LLC will offer resources and support, such as training sessions, to help the franchisee address the issue.
If the severe infraction is not corrected within the specified timeframe, the penalties will escalate. For a second severe offense, the franchisee will face an immediate fine and a mandatory meeting with corporate within 24 hours. A third severe offense results in a $5,000 fine and consideration for termination of the franchise agreement. Crave Cookies Franchising, LLC will follow up with the franchisee within the specified correction time frame to verify if the issue has been rectified, including an inspection or review of submitted evidence.