Are Crave Cookies franchisees required to purchase or lease point-of-sale software and hardware?

According to Crave Cookies's 2025 Franchise Disclosure Document, franchisees are required to purchase or lease point-of-sale (POS) software and hardware, along with related software and hardware, that Crave Cookies specifies. Item 11 of the FDD provides further details on this requirement. This mandate ensures uniformity across all Crave Cookies locations, allowing for standardized transaction processing, data collection, and customer service.

This requirement means that prospective Crave Cookies franchisees must factor in the cost of approved POS systems when calculating their initial investment. Franchisees do not have the liberty to choose their own systems; they must use what Crave Cookies mandates. This ensures that the POS system integrates seamlessly with Crave Cookies's overall technology infrastructure, which can streamline operations and reporting.

Restrictions on suppliers are common in franchising to maintain brand consistency and quality control. Crave Cookies also has the right to require franchisees to purchase or lease goods, services, supplies, fixtures, equipment, inventory, computer hardware and software, and real estate either from Crave Cookies or its designees, or from approved suppliers, or according to their specifications. This extends beyond just the POS system, impacting various aspects of the business. Franchisees should carefully review Item 8 and Item 11 of the FDD to understand the full scope of these requirements and their financial implications.