What are franchisees required to comply with at all times regarding Crave Cookies?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
en its written approval to open, which will not be unreasonably withheld.
- 6.6 Opening Date. Franchisee shall open the Business to the public on or before the date stated on the Summary Page.
ARTICLE 7. OPERATIONS
- 7.1 Compliance with Manual and System Standards. Franchisee shall at all times and at its own expense comply with all mandatory obligations contained in the Manual and with all other System Standards. If Franchisee is found to be in non-compliance with Crave Cookies Franchising's System, Manuals, or standards, Franchisee will be charged a fine as set forth in Our Operations Manual. The fine is due upon billing.
- 7.2 Compliance with Law. Franchisee and the Business shall comply with all laws and regulations. Franchisee and the Business shall obtain and keep in force all governmental permits and licenses necessary for the Business.
- 7.3 Products, Services, and Methods of Sale. Franchisee shall offer all products and services, and only those products and services, from time to time prescribed by Crave Cookies Franchising in the Manual or otherwise in writing. Franchisee shall make sales only to retail customers, and only at the Location. Unless otherwise approved or required by Crave Cookies Franchising, Franchisee shall not make sales by any other means, including without limitation by wholesale, by delivery, by mail order or over the internet, or at temporary or satellite locations. Franchisee shall provide all products and perform all services in a high-quality manner that meets or exceeds the customer's reasonable expectations and all applicable System Standards.
- 7.4 Menu. Franchisee shall offer all menu items, beverages, and other products and services, and only those menu items, beverages, and other products and services, from time to time prescribed by Crave Cookies Franchising, LLC in the Manual or otherwise in writing.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, franchisees must adhere to several operational standards and legal requirements at all times. Specifically, franchisees must comply with all mandatory obligations outlined in the Crave Cookies Operations Manual and all other System Standards. Non-compliance can result in fines, which are due upon billing. Franchisees are also responsible for adhering to all applicable laws and regulations, as well as obtaining and maintaining all necessary governmental permits and licenses required for operating the Crave Cookies business. These requirements ensure that each franchise operates within a consistent legal and operational framework.
In addition to legal and operational compliance, Crave Cookies franchisees must maintain specific standards related to the physical condition of their business and payment processing. Franchisees are required to keep the business in a neat and clean condition, perform necessary maintenance, and ensure all physical property is in good repair. They must also perform any work on the property as prescribed by Crave Cookies, including periodic painting, parking lot resurfacing, roof repairs, and replacement of worn-out items. Furthermore, franchisees must comply with payment card industry data security standards (PCI-DSS) at all times, ensuring secure transaction processing.
These stringent requirements reflect the importance Crave Cookies places on maintaining brand consistency, quality, and legal compliance across all franchise locations. Prospective franchisees should carefully review the Operations Manual and System Standards to fully understand these obligations and the associated costs. Understanding these requirements is crucial for assessing the feasibility and potential profitability of a Crave Cookies franchise.