What is a Crave Cookies franchisee required to do if a product recall is issued?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- 8.6 Product Recalls. If Crave Cookies Franchising or any vendor, supplier, or manufacturer of an item used or sold in Franchisee's Business issues a recall of such item or otherwise notifies Franchisee that such item is defective or dangerous, Franchisee shall immediately cease using or selling such item, and Franchisee shall at its own expense comply with all instructions from Crave Cookies Franchising or the vendor, supplier, or manufacturer of such item with respect to such item, including without limitation the recall, repair, and/or replacement of such item.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, if Crave Cookies Franchising, a vendor, supplier, or manufacturer issues a recall notice for an item used or sold in the franchisee's business, the franchisee must immediately stop using or selling the item.
The franchisee is also required to comply with all instructions from Crave Cookies or the vendor, supplier, or manufacturer regarding the recalled item. This includes actions such as the recall, repair, and/or replacement of the item, all of which are to be done at the franchisee's own expense.
This requirement places the onus on the franchisee to act swiftly and bear the financial responsibility for managing the recall at the store level. Prospective franchisees should consider these potential costs and ensure they have systems in place to quickly respond to and manage product recalls to minimize disruption and financial impact on their Crave Cookies business.