Is the Crave Cookies franchisee required to acquire and use all software required by Crave Cookies Franchising?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7.13 Software. Without limiting the generality of Section 7.1 or Section 8.1, Franchisee shall acquire and use all software and related systems required by Crave Cookies Franchising.
Franchisee shall enter into any subscription and support agreements that Crave Cookies Franchising may require.
Franchisee shall upgrade, update, or replace any software from time to time as Crave Cookies Franchising may require.
Franchisee shall protect the confidentiality and security of all software systems, and Franchisee shall abide by any System Standards related thereto.
Franchisee shall give Crave Cookies Franchising unlimited access to Franchisee's point of sale system and other software systems used in the Business, by any means designated by Crave Cookies Franchising.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, franchisees are required to acquire and use all software and related systems that Crave Cookies Franchising requires. Franchisees must also enter into any subscription and support agreements that Crave Cookies Franchising may require. This ensures that all locations operate on the same technological platform.
Crave Cookies franchisees are obligated to upgrade, update, or replace any software as required by Crave Cookies Franchising. They must also protect the confidentiality and security of all software systems and adhere to any System Standards related to them. This helps maintain data security and consistency across the franchise system.
Furthermore, Crave Cookies requires franchisees to provide unlimited access to their point of sale system and other software systems used in the business. This access allows Crave Cookies Franchising to monitor operations and provide support as needed. These requirements ensure that Crave Cookies maintains control over the technology used within its franchise network, which is typical in many franchise systems to ensure brand consistency and operational efficiency.