Must the Crave Cookies franchisee enter into subscription and support agreements for software?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7.13 Software. Without limiting the generality of Section 7.1 or Section 8.1, Franchisee shall acquire and use all software and related systems required by Crave Cookies Franchising.
Franchisee shall enter into any subscription and support agreements that Crave Cookies Franchising may require.
Franchisee shall upgrade, update, or replace any software from time to time as Crave Cookies Franchising may require.
Franchisee shall protect the confidentiality and security of all software systems, and Franchisee shall abide by any System Standards related thereto.
Franchisee shall give Crave Cookies Franchising unlimited access to Franchisee's point of sale system and other software systems used in the Business, by any means designated by Crave Cookies Franchising.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, franchisees are required to acquire and use all software and related systems that Crave Cookies Franchising deems necessary. This obligation extends to entering into any subscription and support agreements that Crave Cookies Franchising may require.
This means that as a Crave Cookies franchisee, you will not have a choice about which software to use for your business operations. You must use the software mandated by the franchisor and agree to any related subscription and support terms. This could include software for point-of-sale systems, inventory management, customer relationship management, or other business functions.
The FDD also states that franchisees must upgrade, update, or replace any software as required by Crave Cookies Franchising. Franchisees are also obligated to protect the confidentiality and security of all software systems and provide Crave Cookies Franchising with unlimited access to their point-of-sale system and other software systems. This ensures that Crave Cookies can monitor sales, manage the brand's technology standards, and maintain data security across all franchise locations. These requirements are typical in franchising, where maintaining consistency and control over operations is crucial for brand integrity.