What is the first step in resolving a Dispute between Crave Cookies Franchising and a franchisee?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- (i) Face-to-Face Meeting.
The Dispute shall first be discussed in a face-to-face meeting between Franchisee and Crave Cookies Franchising at Crave Cookies Franchising's then-current headquarters.
This face-to-face meeting will be held within thirty (30) days of Franchisee or Crave Cookies Franchising providing written notice to the other requesting such meeting.
Crave Cookies Franchising has the right, in its sole discretion, to waive this requirement.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, the initial step in resolving any dispute between Crave Cookies Franchising and a franchisee involves a face-to-face meeting. This meeting is intended to facilitate an amicable, quick, inexpensive, and professional resolution to any disagreements.
The franchisee and a representative from Crave Cookies Franchising are required to meet at Crave Cookies Franchising's headquarters to discuss the dispute. This meeting must occur within 30 days of either party providing written notice requesting the meeting. However, Crave Cookies Franchising retains the discretion to waive this face-to-face meeting requirement.
If the face-to-face meeting does not successfully resolve the issue, the next step is non-binding mediation. This emphasizes the initial focus on direct communication and negotiation before escalating to more formal resolution methods. This initial step aims to foster open communication and potentially resolve issues before they escalate into costly and time-consuming legal battles.