In the event of a severe infraction, what immediate actions and deadlines are imposed by Crave Cookies?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
e agreement or Brand Standards and Operations Manual that has been violated.
- III. Indicate the severity level of the infraction (Mild, Moderate, Severe).
B. Formal Written Notice:
- I. Crave Cookies Franchising, LLC will provide a formal written notice to the franchisee via email.
- II. The notice will detail the nature of the infraction.
- III. The notice will include the date and time the infraction was observed.
Section 2. OPPORTUNITY FOR CORRECTION
- A. Timeframe for Correction:
- I. Crave Cookies Franchising, LLC will specify a reasonable timeframe for the franchisee to rectify the issue.
- II. The timeframe will be based on the severity of the infraction and outlined in the infraction tiers in the FDD and the Brand Standards and Operations Manual.
- III. Typical timeframes:
- a. Mild Infractions: 7-14 days.
- b. Moderate Infractions: 24 hours to 7 days.
- c. Severe Infractions: Immediate to 24 hours.
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B. Correction Guidelines:
- I. The written notice will include detailed instructions or guidelines on how to correct the infraction.
- II. Crave Cookies Franchising, LLC will offer resources and support, such as training sessions, to help the franchisee address the issue.
Section 3. FOLLOW-UP AND ESCALATION
A.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, the timeframe for correcting a severe infraction ranges from immediately to 24 hours. Crave Cookies Franchising, LLC will specify a reasonable timeframe for the franchisee to rectify the issue, based on the severity of the infraction as outlined in the FDD and the Brand Standards and Operations Manual.
If a severe infraction is a second offense, Crave Cookies imposes an immediate fine and requires a mandatory meeting with corporate within 24 hours. If the severe infraction is a third offense, Crave Cookies will impose a $5,000 fine and will consider termination of the franchise agreement.
Crave Cookies Franchising, LLC will also thoroughly document every step of the process, including warnings, communications, and the franchisee's responses. For egregious violations, Crave Cookies Franchising, LLC may define specific violations that warrant immediate termination, ensuring a fair process is followed, including providing written notice and an opportunity for the franchisee to respond.