In the event of a conflict of laws regarding the Crave Cookies franchise, which law prevails?

According to Crave Cookies's 2025 Franchise Disclosure Document, the governing law in the event of a conflict depends on the specific jurisdiction. Generally, the laws of the State of Utah govern adversarial proceedings between the parties, but this is subject to certain exceptions.

Specifically, in Washington state, the provisions of the Washington Franchise Investment Protection Act, Chapter 19.100 RCW, will prevail in the event of a conflict of laws. This means that the rights and protections afforded to franchisees under Washington law will take precedence over any conflicting terms in the franchise agreement. The FDD also notes that RCW 19.100.180 may supersede the franchise agreement, particularly in areas of termination and renewal, and that court decisions may also supersede the franchise agreement in these areas.

Similarly, in New York, the choice of law should not be considered a waiver of any right conferred upon the franchisor or the franchisee by Article 33 of the General Business Law of the State of New York. This ensures that franchisees in New York retain the protections provided by New York franchise law, regardless of the general choice of law provision. Prospective franchisees should carefully review the specific addenda and riders applicable to their state to understand how these provisions may affect their rights and obligations under the Crave Cookies franchise agreement.