Who determines when a Crave Cookies Franchisee must upgrade, update, or replace software?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7.13 Software. Without limiting the generality of Section 7.1 or Section 8.1, Franchisee shall acquire and use all software and related systems required by Crave Cookies Franchising.
Franchisee shall enter into any subscription and support agreements that Crave Cookies Franchising may require.
Franchisee shall upgrade, update, or replace any software from time to time as Crave Cookies Franchising may require.
Franchisee shall protect the confidentiality and security of all software systems, and Franchisee shall abide by any System Standards related thereto.
Franchisee shall give Crave Cookies Franchising unlimited access to Franchisee's point of sale system and other software systems used in the Business, by any means designated by Crave Cookies Franchising.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, Crave Cookies Franchising determines when a franchisee is required to upgrade, update, or replace any software used in their business. The franchisee is obligated to comply with these requirements as mandated by Crave Cookies Franchising.
This means that as a Crave Cookies franchisee, you do not have the autonomy to decide when software updates or replacements are necessary. Crave Cookies Franchising retains control over these decisions to maintain uniformity and consistency across all franchise locations. This ensures that all locations operate on the same technological standards, which can be important for data management, customer service, and overall brand integrity.
The franchisee is also required to enter into any subscription and support agreements that Crave Cookies Franchising may require, further emphasizing the franchisor's control over the software systems used within the franchise. Additionally, the franchisee must provide Crave Cookies Franchising with unlimited access to their point of sale system and other software systems used in the business, by any means designated by Crave Cookies Franchising. This access allows the franchisor to monitor operations, ensure compliance, and provide support as needed.
While this arrangement ensures standardization, it also means that franchisees must be prepared for potential costs associated with mandated software upgrades or replacements. It is important for prospective franchisees to factor in these potential expenses when evaluating the overall investment and operational costs of a Crave Cookies franchise. Franchisees should also inquire about the typical frequency and cost of these software updates to better understand the financial implications.