Does the definition of 'Remodel' for a Crave Cookies franchise include changes to the exterior facade?

According to the 2025 Crave Cookies Franchise Disclosure Document, the definition of 'Remodel' does include changes to the exterior facade. Specifically, a remodel involves refurbishing, renovating, and remodeling the location to conform to the building design, exterior facade, trade dress, signage, and other system standards. This ensures consistency with the image of a new Crave Cookies business.

This means that as a Crave Cookies franchisee, you may be required to update not only the interior of your location but also the exterior to maintain a uniform brand appearance. These remodels are intended to keep the franchise location aligned with the current brand standards.

The FDD specifies that Crave Cookies Franchising may require franchisees to undertake a remodel of their location. However, there are limitations to how often these remodels can be mandated. Crave Cookies will not require a remodel in the first two or last two years of the franchise term, with an exception for remodels required as a condition of renewal or transfer. Additionally, remodels will not be required more than once every five years from the completion date of the previous remodel. Franchisees may need to submit plans for approval before starting any required remodel.