What is the current fee charged by Crave Cookies for in-person support?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
ent are your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees provid
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, if a franchisee requests in-person support to improve their business or resolve operating problems, Crave Cookies may charge a fee. The current fee for this in-person support is $600 per day.
In addition to the daily fee, the franchisee is also responsible for covering any out-of-pocket expenses incurred by Crave Cookies' employees while providing the on-site support. These expenses include travel, lodging, and meals. This means that the total cost for in-person support could be significantly higher than just the $600 per day fee, depending on the location of the franchise and the duration of the support needed.
This fee structure is fairly standard in the franchise industry, as it allows the franchisor to recoup some of the costs associated with providing personalized, on-site assistance. It also incentivizes franchisees to first utilize available resources such as telephone or electronic communication for problem-solving, before requesting more costly in-person support. Franchisees should carefully consider these potential costs when budgeting for ongoing operational support from Crave Cookies.