What are the consequences for a Crave Cookies franchisee if required training is not completed after the third infraction?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
action: Fine: $1,000 and follow-up audit within 30 days, along with a detailed improvement plan.
VIII. Failure to Submit Weekly Prep Pictures:
- a. First Infraction: Immediate notification and requirement for correction within 24 hours,
- b. Second Infraction: Shutting off online ordering until pictures have been approved (if within the same 60-day period).
- c. Third Infraction: Fine: $1,000 and follow-up audit within 30 days, along with a detailed improvement pl
Source: Item 23 — RECEIPTS (FDD pages 47–194)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, a franchisee's third infraction for not completing required training results in specific penalties. The franchisee will be fined $1,000 if the training has not been completed within 120 days from the first infraction. Additionally, the Crave Cookies store will be temporarily closed if the required training is still not completed at this point.
This escalation of penalties highlights the importance Crave Cookies places on franchisees adhering to training requirements. The initial infractions for not completing required training include immediate notification and a requirement to schedule training, followed by a $500 fine if the training is not scheduled and completed within 60 days.
The progression from notification to a fine and then to temporary closure demonstrates the franchisor's commitment to ensuring that franchisees and their staff are properly trained. Temporary closure of the store could result in a significant loss of revenue and negatively impact the franchisee's reputation within the community. Franchisees should prioritize completing all required training in a timely manner to avoid these penalties.
It is important for prospective Crave Cookies franchisees to understand these compliance procedures and associated penalties to ensure they can meet the brand's operational standards and protect their investment. Franchisees should clarify with Crave Cookies what constitutes 'required training,' the specific timelines for completion, and any available resources to support their training efforts.