Will Crave Cookies conduct an initial training program?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- F. Initial Training Program. We will conduct our initial training program. (Section 5.4). The current initial training program is described below.
Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open, as elaborated on in the additional questions below. This may change as we start to bring on more franchisees.
Training will be self-paced and held remotely, primarily at the corporate location and franchisee's location. There are additional online training and courses available.
Additional instruction materials consist primarily of courses in Crave College. Crave College is our learning and development website.
Training classes will be led by the franchisor(s) and/or its delegate(s), such as a corporate-employed, experienced individual who has been delegated to lead some or all aspects of training (i.e. a manager / assistant manager / senior employee who works at a corporate (franchisor) location). Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate.
There is no fee for up to 3 people to attend training, Principal Executive must attend and up to 2 additional team members. You must pay the travel and living expenses of your employees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least four weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program. Should you fail to pass the test or complete the initial training, we have the right to terminate the franchise agreement with no refund of the initial franchise fee.
Your business must at all times be under your supervision or under the supervision of a local general manager who has completed our training program. If you need to send a new general manager to our training program, we will charge a fee, which is currently $250 per person, per day. Otherwise, we do not currently require additional training programs or refresher courses, but we have the right to do so.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, Crave Cookies will conduct an initial training program. The training classes will be scheduled based on the needs of the new franchisees and are anticipated to be held remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open. The training will be self-paced and additional online training and courses are available through Crave College, Crave Cookies's learning and development website.
The training classes will be led by the franchisor(s) and/or its delegate(s). Some aspects of the training will be self-directed by the franchisee, following a training structure that includes video training and instructional materials created by Crave Cookies. Up to 3 people can attend training at no fee, including the Principal Executive, who must attend, and up to 2 additional team members. The franchisee is responsible for covering the travel and living expenses of their employees or managers attending the training.
The franchisee must complete training to Crave Cookies's satisfaction at least four weeks before opening their business and pass a test evaluating their understanding of the content covered in the training program. Failure to pass the test or complete the initial training may result in the termination of the franchise agreement with no refund of the initial franchise fee. If a new general manager needs to attend the training program, there will be a fee of $250 per person, per day. Crave Cookies does not currently require additional training programs or refresher courses, but they reserve the right to do so.