How will Crave Cookies communicate changes to vendor requirements to franchisees?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
8.1 Generally. Franchisee shall acquire all Inputs required by Crave Cookies Franchising from time to time in accordance with System Standards. Crave Cookies Franchising may require Franchisee to purchase or lease any Inputs from Crave Cookies Franchising, Crave Cookies Franchising's designee, Required Vendors, Approved Vendors, and/or under Crave Cookies Franchising's specifications. Crave Cookies Franchising may change any such requirement or change the status of any vendor. To make such requirement or change effective, Crave Cookies Franchising shall issue the appropriate System Standards.
"System Standards" means, as of any given time, the then-current mandatory procedures, requirements, and/or standards of the System as determined by Crave Cookies Franchising, which may include without limitation, any procedures, requirements and/or standards for appearance, business metrics, cleanliness, customer service, design (such as construction, decoration, layout, furniture, fixtures and signs), equipment, inventory, marketing and public relations, operating days, operating hours, presentation of Marks, product and service offerings (including menu and beverages), quality of products and services, recipes, reporting, safety,
technology (such as computers, computer peripheral equipment, smartphones, point-of-sale systems, back-office systems, information management systems, security systems, video monitors, other software, backup and archiving systems, communications systems (including email, audio, and video systems), payment acceptance systems, and internet access, as well as upgrades, supplements, and modifications thereto), uniforms, and vehicles.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, Crave Cookies may change vendor requirements or the status of any vendor. To make such changes effective, Crave Cookies will issue the appropriate System Standards. System Standards are defined as the then-current mandatory procedures, requirements, and/or standards of the System as determined by Crave Cookies. These standards can include procedures, requirements, and standards for various aspects of the business, such as appearance, business metrics, cleanliness, customer service, design, equipment, inventory, marketing, operating days and hours, presentation of marks, product and service offerings, quality of products and services, recipes, reporting, safety, and technology.
This means that if Crave Cookies decides to change the vendors from whom franchisees must purchase ingredients or supplies, they will communicate this change by updating the System Standards. Franchisees are then obligated to adhere to these updated standards. The System Standards cover a broad range of operational aspects, ensuring consistency across all Crave Cookies locations.
For a prospective franchisee, this implies that vendor requirements can change, and these changes will be communicated through updates to the System Standards. It is crucial for franchisees to stay informed about these standards to ensure compliance. Franchisees should regularly review any updates or communications from Crave Cookies regarding System Standards to avoid any potential issues or non-compliance. Understanding how Crave Cookies communicates these changes is essential for maintaining a successful and compliant franchise operation.