Besides the daily fee, what other expenses might Crave Cookies charge for in-person support?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
operating problems you encounter.* If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees provid
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, in addition to the $600 per day fee for in-person support, franchisees may also be responsible for covering out-of-pocket expenses. These expenses include travel, lodging, and meals for Crave Cookies employees who provide on-site support. This means that if a franchisee requests in-person assistance to improve their business or resolve operational issues, they should budget not only for the daily support fee but also for the associated travel-related costs incurred by Crave Cookies' personnel.
This policy is fairly standard in the franchise industry, as franchisors often pass on the direct costs of providing on-site support to franchisees. It's important for prospective Crave Cookies franchisees to understand that while the franchisor offers support, receiving it in person can lead to potentially significant additional expenses beyond the standard franchise fees. Franchisees should carefully consider whether remote support options (telephone or electronic communication) can adequately address their needs before requesting on-site assistance.
Therefore, before requesting in-person support, a Crave Cookies franchisee should clarify the estimated travel, lodging, and meal costs with the franchisor to avoid unexpected charges. Understanding these potential costs upfront will allow franchisees to make informed decisions about the type of support they need and how to budget for it effectively.