Who bears their own expenses of any mediation involving Crave Cookies?

According to Crave Cookies' 2025 Franchise Disclosure Document, in the event that mediation is required, the franchisee and Crave Cookies Franchising will each bear their own expenses. However, the costs of the mediation itself will be split between the franchisee and Crave Cookies Franchising. This means that while Crave Cookies and the franchisee will equally share the mediator's fees, each party is responsible for covering their own legal representation, travel, and other related costs.

This arrangement is fairly standard in the franchise industry, as it encourages both parties to approach mediation seriously while controlling their own costs. It's important to note that the mediation will be conducted in the city and state of Crave Cookies Franchising's headquarters. This could mean additional travel expenses for the franchisee, depending on their location.

It is also important to note that if mediation does not resolve the dispute, either the franchisee or Crave Cookies Franchising can proceed to a legal suit. The FDD outlines specific conditions and exceptions to mediation, such as disputes related to trademarks or intellectual property, where Crave Cookies Franchising is not required to mediate.