What should I be aware of when speaking with current and former Crave Cookies franchisees regarding their experiences?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
| Exhibit H contains the name, city and state, and current business telephone number, or if | |
|---|---|
| unknown, the last known home telephone number of every franchisee who had an outlet | |
| terminated, canceled, not renewed, or otherwise voluntarily or involuntarily ceased to do | |
| business under the franchise agreement during the most recently completed fiscal year or who | |
| have not communicated with us within 10 weeks of the disclosure document issuance date. | In some instances, current and former franchisees sign provisions restricting their ability |
| to speak only about their experience with Crave Cookies Franchising, LLC. You may wish to | |
| speak with current and former franchisees, but be aware that not all such franchisees will be able | |
| to communicate with you. |
Source: Item 23 — RECEIPTS (FDD pages 47–194)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, Exhibit H contains contact information for franchisees who have recently left the system or have not been in contact with Crave Cookies within 10 weeks of the FDD issuance date. This exhibit includes the name, city, state, and either a current business telephone number or the last known home telephone number.
However, the FDD also notes that some current and former Crave Cookies franchisees may have signed agreements that limit their ability to discuss their experiences with the franchise. This means that not all franchisees listed may be willing or able to provide open and comprehensive feedback.
Therefore, when contacting current and former Crave Cookies franchisees, it's important to be aware that their responses may be limited by legal agreements. A prospective franchisee should prepare specific questions to ask, keeping in mind that some franchisees may not be able to answer certain inquiries due to confidentiality or other restrictions.