Is attendance at Crave Cookies training mandatory for franchisees?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
ees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least four weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program. Should you fail to pass the test or complete the initial training, we have the right to terminate the franchise agreement with no refund of the initial franchise fee.
Your business must at all times be under your supervision or under the supervision of a local general manager who has completed our training program. If you need to send a new general manager to our training program, we will charge a fee, which is currently $250 per person, per day. Otherwise, we do not currently require additional training programs or refresher cour
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, attendance at the initial training program is mandatory for the Principal Executive, with the option to send up to two additional team members. The franchisee must complete the training program to Crave Cookies' satisfaction at least four weeks before opening their business.
The training program includes a test to evaluate the franchisee's understanding of the content and franchise operating content. Failure to pass the test or complete the initial training gives Crave Cookies the right to terminate the franchise agreement with no refund of the initial franchise fee. This highlights the importance of thorough preparation and engagement during the training process.
Furthermore, the franchisee's business must be under the supervision of either the franchisee or a local general manager who has completed the Crave Cookies training program. If a new general manager needs training, Crave Cookies charges a fee, which is currently $250 per person, per day. While additional or refresher courses are not currently required, Crave Cookies retains the right to implement them in the future. This ensures that the Crave Cookies location is always managed by someone who is properly trained and knowledgeable about the brand's standards and operations.