While the Crave Franchised Business is open, what are the on-site manager requirements?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
While your Franchised Business is open, you must have at least one certified manager on-site. You must also retain other personnel as are needed to operate the Franchised Business.
You must designate and always retain an individual to serve as the general manager who will be a full-time employee responsible for the daily operation of the Franchised Business (the "General Manager"). The General Manager must have relevant food service experience, must satisfy our educational and business criteria as provided to you in the Manual or other written instructions, must satisfy the applicable training requirements in the Franchise Agreement, and must meet the qualifications, including completing all training and obtaining all certifications required by us to act as a General Manager. We recommend, but do not require, that you or one of the Principals acts as the General Manager. We do not require you to be actively involved in the daily operation of your Franchised Business, but you must still make sure that your Franchised Business is being operated according to the terms of your Franchise Agreement and the Manual. If you are not actively involved in the daily operation of your Franchised Business, then we may communicate with and rely on the decisions made by your General Manager. The General Manager does not have to own an equity interest in you or the franchise. The General Manager must be responsible for
the supervision and management of the Franchised Business and must devote full time and best efforts to this activity. If the General Manager cannot serve in the position or does not meet the requirements, he or she must be replaced within 30 days after the General Manager stops serving or no longer meets the requirements.
In addition to the General Manager, you must have any assistant managers necessary for the efficient operation of the Franchised Business. All of your managers must have successfully completed our training program and be certified by us to operate your Franchised Business. We do not require that any of your managers have an ownership interest in you.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 48–49)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, while the Franchised Business is open, at least one certified manager must be on-site. All managers must have successfully completed Crave's training program and be certified by them to operate the Franchised Business. Crave does not require that any of the managers have an ownership interest in the franchise.
In addition to having at least one certified manager on-site, Crave requires franchisees to designate and retain a general manager. This general manager must be a full-time employee responsible for the daily operation of the Franchised Business. The general manager must have relevant food service experience and meet Crave's educational and business criteria, as provided in the manual or other written instructions. The general manager must also satisfy the applicable training requirements in the Franchise Agreement and meet the qualifications, including completing all training and obtaining all certifications required by Crave to act as a general manager.
Crave recommends, but does not require, that the franchisee or one of the principals act as the general manager. If the general manager cannot serve in the position or does not meet the requirements, they must be replaced within 30 days after they stop serving or no longer meet the requirements. The general manager is responsible for the supervision and management of the Franchised Business and must devote full time and best efforts to this activity.
In addition to the general manager, franchisees must have any assistant managers necessary for the efficient operation of the Franchised Business. The franchisee must also retain other personnel as needed to operate the Franchised Business.