factual

Under what conditions might Crave refuse to approve a franchisee's proposal to add new suppliers?

Crave Franchise · 2025 FDD

Answer from 2025 FDD Document

We may establish strategic alliances or preferred vendor programs with suppliers that are willing to supply some products, equipment, or services to some or all the restaurants and food trucksin our System. We and/or our affiliates may negotiate supply contracts with our suppliers under which we are able to purchase products, equipment, supplies, services, and other items at a price that will benefit us and our franchisees. If we do establish those types of alliances or programs, we may limit the number of approved suppliers with whom you may deal, we may designate sources that you must use for some or all products, equipment and services, and we may refuse to approve proposals from franchisees to add new suppliers if we believe that approval would not be in the best interests of the System or the franchised network of restaurants and food trucks.

If you wish to purchase, lease or use any products that we have not previously approved, or purchase or lease from a supplier we have not previously approved, you must submit a written request for approval or you must request the supplier to do so. You must pay our then-current evaluation fee for each product or supplier you request to have approved, and you must reimburse our reasonable costs related to our testing and inspection. We must approve any product or supplier in writing before you make any purchases of that product or from that supplier. We can require that our representatives be permitted to inspect the supplier's facilities and that samples from the supplier be delivered, either to us or to an independent laboratory, for testing. We have the right to re-inspect the facilities and products of any approved supplier and to revoke our approval if the supplier fails to continue to meet any of our then-current standards. Our supplier approval procedure does not obligate us to approve any particular supplier. We will notify you in writing within 30 days after you have requested our approval whether the proposed product or supplier is, in fact, approved or disapproved. We are not required to make available to you or to any supplier our criteria for product or supplier approval. We are not obligated to approve any specific product or supplier if we believe that approval of that product or supplier is not in the best interests of the System. We may revoke our prior approval of any product or supplier at any time, and after your receipt of written notice from us regarding our revocation you must stop using that product or stop purchasing from that supplier.

You must obtain all food and beverage items, ingredients, supplies, materials, fixtures, furnishings, equipment (including point-of-sale system and the associated hardware and software, and communication systems), and other products used or offered for sale at the Franchised Business solely from suppliers who demonstrate, to our continuing reasonable satisfaction, the ability to meet our then-current standards or in accordance with our standards and specifications. A complete list of our approved products and suppliers will be included in the Manual and is subject to change over time. We will provide you notice in the Manual or otherwise in writing (such as via email) of any changes to the lists of approved products and approved suppliers.

You must purchase or lease your Food Truck from our designated supplier, Master Chef Mobile Kitchens located in Hicksville, New York. Imperial Dade is the designated supplier of our logo'd paper products. None of our officers has an ownership interest in any of the above-named suppliers.

You must use the Clover point-of-sale system, including all associated hardware and software, and Clover Network, Inc. in Sunnyvale, California, is our designated supplier for this system and for the Abreeze Reporting App. You must also participate in our Crave Loyalty Program and offer digital ordering and mobile services through our mobile application and self-order kiosks (kiosks in Restaurants only), and you must use our designated Applova App.

You must use Provost Construction located in Norfolk, VA as your General Contractor. You must use Ni Design in Farmington, CT as your architect.

Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 26–30)

What This Means (2025 FDD)

According to Crave's 2025 Franchise Disclosure Document, Crave may refuse to approve a franchisee's proposal to add new suppliers if they believe that such approval would not be in the best interests of the Crave system or the franchised network of restaurants and food trucks. This gives Crave broad discretion to maintain quality and uniformity across all franchise locations.

To gain approval for a new supplier, a franchisee must submit a written request, or the supplier can do so. The franchisee is responsible for paying Crave's then-current evaluation fee and reimbursing reasonable costs related to testing and inspection of the proposed product or supplier. Crave may require inspections of the supplier's facilities and submission of samples for testing, either to Crave or an independent laboratory.

Crave will notify the franchisee in writing within 30 days of the request whether the proposed product or supplier is approved or disapproved. However, Crave is not required to disclose its criteria for product or supplier approval. Even if a supplier is initially approved, Crave retains the right to re-inspect the facilities and products and to revoke approval if the supplier fails to meet Crave's standards. If approval is revoked, the franchisee must immediately cease using the product or purchasing from the supplier.

Crave also designates specific suppliers for certain items, such as Master Chef Mobile Kitchens for food trucks, Imperial Dade for logo'd paper products, Clover Network, Inc. for the point-of-sale system, Provost Construction as the General Contractor, and Ni Design as the architect. Franchisees are required to use these designated suppliers. Additionally, franchisees must purchase proprietary items exclusively from Crave or its designated sources, ensuring control over quality and uniformity. These restrictions are common in franchising to maintain brand standards and protect the system's reputation.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.