Under what conditions must a Crave franchisee pay a per diem fee for on-site training?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
For the opening of the Franchised Business, we will provide you with one of our representatives. The trained representative will provide on-site pre-opening and opening training, supervision, and assistance to you for up to two days around your Franchised Business' opening. If you request that our representative provide additional days of on-site assistance, you must reimburse the expenses our representative incurs while providing the additional assistance, including travel, lodging and meals and you
must pay our then-current per diem fee. If you are opening your second (or later) Franchised Business, we have the right to reduce the duration of our representative's visit or to not provide opening assistance.
If, during the term of your Franchise Agreement, you request that we provide additional training or assistance on-site at your Franchised Business or if we determine that additional training or assistance is necessary, you must pay our then-current per diem fee for each trainer we provide, and you must reimburse us for any expenses our trainers incur, such as costs of travel, lodging, and meals.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 32–42)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, a franchisee may be required to pay a per diem fee for on-site training under specific circumstances. Initially, Crave provides on-site pre-opening and opening training, supervision, and assistance for up to two days around the opening of the franchised business. However, if the franchisee requests the representative to provide additional days of on-site assistance, the franchisee must reimburse the representative's expenses, including travel, lodging, and meals, and also pay Crave's then-current per diem fee.
Additionally, during the term of the Franchise Agreement, if the franchisee requests additional training or assistance on-site, or if Crave determines that additional training or assistance is necessary, the franchisee must pay the then-current per diem fee for each trainer provided by Crave. The franchisee is also responsible for reimbursing Crave for any expenses the trainers incur, such as travel, lodging, and meals.
In summary, a Crave franchisee will incur per diem fees for on-site training when they request additional days of assistance during the opening phase beyond the initial two days provided by Crave, or if additional training or assistance is requested or deemed necessary by Crave during the franchise term. This fee covers the cost of the trainer's time, while the franchisee separately covers all associated travel and living expenses.