Under what circumstances must a Crave franchisee make upgrades and changes to the Computer System and Required Software?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
21.1.4 You shall make, from time to time, such upgrades and other changes to the Computer System and Required Software as we may request in writing (collectively, "Computer Upgrades").
21.1.5 You shall comply with all specifications issued by us with respect to the Computer System and the Required Software, and with respect to Computer Upgrades.
You shall also afford us unimpeded access to your Computer System and Required Software as we may request, in the manner, form, and at the times requested by us.
- 21.1.6 In addition to the requirements of Article 4, you shall pay all fees, whether to us or to third party vendor(s), and expenses for technology required by this Agreement for operation of the Franchised Business, including but not limited to, all costs related to the Computer System, Required Software, and Computer Upgrades, digital menu displays, internet access, license fees, help desk fees, and licensing or user-based fees.
To assure the continued success of the Franchised Business, you shall, upon our request, upgrade, remodel and/or redecorate the Franchised Business premises, equipment (including point-of-sale or computer hardware and software systems), signs, interior and exterior décor items, fixtures, furnishings, supplies and other products and materials required for the operation of the Franchised Business to our thencurrent System-wide standards and specifications.
You understand and agree that the System must not remain static if it is to meet, without limitation, presently unforeseen changes in technology, competitive circumstances, demographics, populations, consumer trends, societal trends and other marketplace variables, and if it is to best serve the interests of us, you and all other franchisees. Accordingly, you expressly understand and agree that we may from time to time change the components of the System including, but not limited to, altering the products, programs, services, methods, standards, forms, policies and procedures of that System; abandoning the System altogether in favor of another system in connection with a merger, acquisition, other business combination or for other reasons; adding to, deleting from or modifying those products, programs and services which your Franchised Business is authorized and required to offer; modifying or substituting entirely the building, premises, equipment, signage, trade dress, décor, color schemes and uniform specifications and all other unit construction, design, appearance and operation attributes which you are required to observe hereunder; and changing, improving, modifying, or substituting other words or designs for, the Marks. You expressly agree to comply with any such modifications, changes, additions, deletions, substitutions and alterations; provided, however, that such changes shall not materially and unreasonably increase your obligations hereunder.
You shall accept, use and effectuate any such changes or modifications to, or substitution of, the System as if they were part of the System at the time that this Agreement was executed.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, franchisees must make upgrades and changes to the computer system and required software when Crave requests it in writing. These changes are referred to as "Computer Upgrades." Franchisees are also required to comply with all specifications issued by Crave regarding the computer system, required software, and computer upgrades.
Crave also requires franchisees to maintain their Franchised Business to meet system-wide standards. As part of this, Crave may direct franchisees to make alterations and replacements to obsolete equipment, including point-of-sale or computer hardware and software systems. These changes are intended to maintain system-wide integrity and uniformity.
Crave retains the right to modify the overall system to meet changes in technology and market conditions. Franchisees are expected to accept and implement these changes as if they were part of the original agreement. However, these changes should not materially and unreasonably increase the franchisee's obligations. The franchisee is responsible for all fees and expenses related to technology, including costs related to the computer system, required software, computer upgrades, digital menu displays, internet access, license fees, help desk fees, and licensing or user-based fees.