Are there any circumstances under which Crave may designate mandatory attendance at refresher training for the franchisee's general manager?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
We may choose to hold refresher training courses, and we may designate that attendance at refresher training is mandatory for you, your general manager, and/or other Franchised Business personnel. We do not anticipate charging a fee for refresher training, but you will pay for all the expenses incurred by your trainees, including travel, lodging, meals, and wages.
We may also choose to hold an annual meeting of our franchisees to provide additional training, introduce new products or changes to the System, or for other reasons. We may designate that attendance at an annual meeting is mandatory for you, your general manager, and/or other Franchised Business personnel. We do not anticipate charging a fee to attend the meeting, but you will pay for all the expenses incurred by your attendees at the meeting, including travel, lodging, meals, and wages. We will designate the location of any franchisee meeting, such as a resort hotel, but we will not designate an unreasonably expensive site.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 32–42)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, Crave may require the franchisee's general manager to attend refresher training courses. Crave may designate that attendance at refresher training is mandatory for the franchisee, their general manager, and/or other Franchised Business personnel.
While Crave does not anticipate charging a fee for the refresher training itself, the franchisee is responsible for covering all expenses incurred by their trainees. These expenses include travel, lodging, meals, and wages. This means that franchisees need to budget not only for the time their general manager spends in training but also for all associated costs.
Crave may also choose to hold an annual meeting of franchisees for additional training, to introduce new products or system changes, or for other reasons. Attendance at this annual meeting may also be mandatory for the franchisee, their general manager, and/or other Franchised Business personnel. Similar to refresher training, Crave does not anticipate charging a fee to attend the meeting, but the franchisee will be responsible for all expenses incurred by their attendees, including travel, lodging, meals, and wages. Crave will designate the location of any franchisee meeting, such as a resort hotel, but will not designate an unreasonably expensive site.