What is the suggested plan for pre-opening, grand opening, and post-opening activities for a Crave franchise?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
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o Dine-In & Take-Out Order Procedures/Standards
Meaning of FIFO, How to Day Dot
Work the Line/Stations with Crave Employees (Pages 40-46)
- Visualize the flow of the line.
- Practice being a part of the line/stations.
Crave Uniform Policy (Pages 47-48)
Suggestions for Team Inspiration (Pages 49-50)
Coca-Cola Machine Overview (Page 51)
- o Operation
- o Changing out Product
- o Cleaning Procedures
Practice:
- Set up Restaurant for Business
- Making menu items while being timed (Aim to be within 2 Minute Ticket Time)
- Work the Line & Stations (With & without Crave Employee
- Work the Register (Ringing orders, upselling, customer service etc.)
- Food Prep/Storage
Social Media Training: (Pages 52-73)
Pre- Opening, Grand Opening and Post-Opening Suggested Plans: (Pages 74-86)
Catering: (Pages 87-98)
Managerial: (Pages 99-113)
- o Inventory Workbook Overview & Functions
- o How to Log into Sysco/Place an order
- Ordering/Receiving Deliveries/Putting Deliveries Away (Date)
- Establish & Update PAR Levels as needed.
- o Clover Dashboard Overview
- Reporting
- Creating Discounts
- Entering new Employees into the System
- Scheduling
- Homebase Overview
- Timecards
- · How to Create a schedule
- Review Food & Labor Cost (Formulas)
- Vendor Contact Information
- o Financial Handling
- o Corrective Action
- o P&L
AxeBooker: (Pages 114-119)
- o Dashboard
- o Manage Bookings
- o Calendar
- o Waiver Data
- o Emails
- League Settings
TABLE OF CONTENTS OF CONFIDENTIAL OPERATIONS MANUAL- EXPRESS RESTAURANT
TOPICS:
- Vocabulary/Frequently Used Terms (Page 6)
- Customer Service Standards (Page 7)
- C.R.A.V.E Principles (Page 8)
- Brand Standards (Pages 9-11)
- Overview of Standards and Examples
- o Violation Notice
- Introduction to Clover (Pages 12-13)
- o Clocking in/out
- o Refunds
- o Ringing Sales
- Discounts
- Applova (Mobile App) (Pages 14-15)
- How the Mobile App/Webstore works.
- o Loyalty Program/Rewards
- o How to Receive Online Orders/Order Ahead
- o Delivery
- Curbside Pick-up & Delivery (Page 16)
- Practice Ringing Sales
- Practice Ringing Customers Orders & using situational cards to go through different scenarios.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, the Confidential Operations Manual for both the Express Restaurant and Food Truck versions of the franchise contain suggested plans for pre-opening, grand opening, and post-opening activities. These plans are detailed on pages 74-86 of the Express Restaurant manual and pages 66-75 of the Food Truck manual.
For a new Crave franchisee, these sections of the operations manual likely provide a timeline and checklist of tasks to complete before opening, strategies for a successful grand opening event to attract customers, and ongoing activities to maintain momentum after the initial launch. These suggested plans could cover aspects such as staff training, marketing, inventory management, and customer service protocols.
Prospective Crave franchisees should carefully review these sections of the operations manual during their due diligence. Understanding and implementing these suggested plans can be crucial for a smooth launch and the long-term success of their franchise. Franchisees should also inquire about any additional support or resources Crave provides to assist with these critical phases of the business.