What standards does Crave have for the condition and maintenance of employee personal vehicles used for catering or delivery services?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
For the catering or delivery services your Restaurant will provide, we anticipate that your employees will use their personal vehicles to provide these services from your Restaurant. We have the right to require you to have temporary signage placed on each delivery vehicle. We expect that all delivery vehicles will be kept clean, in good working order and be properly insured. You must have each person provide those services to comply with all laws, regulations, and rules of the road and to use due care and caution operating and maintaining the motor vehicles. Except as described in this paragraph, we do not have any standards or exercise control over any motor vehicle that you use. You must also offer delivery through third-party delivery services like Grubhub, Uber Eats, and DoorDash.
Food Trucks may also provide catering and delivery services in the designated territory. We expect that all Food Trucks will be kept clean, in good working order and be properly insured according to our System requirements. Each person who will drive the Food Truck must comply with all laws, regulations and rules of the road and must use due care and caution in operating the Food Truck. Food Trucks must be professionally washed at least once each week.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 26–30)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, the company does have some standards for vehicles used for catering or delivery services. Crave expects that all delivery vehicles will be kept clean, in good working order, and properly insured. Franchisees are also expected to ensure that each person providing delivery services complies with all traffic laws, regulations, and rules of the road, and uses due care and caution when operating and maintaining the motor vehicles.
Crave also has the right to require franchisees to place temporary signage on each delivery vehicle. Aside from these stipulations, Crave does not have any further standards or exercise control over the motor vehicles used for delivery.
It is important to note that these standards apply to employee-owned vehicles. Crave has more stringent requirements for the condition and maintenance of company-owned Food Trucks used for catering and delivery. All Food Trucks must be professionally washed at least once a week and must be kept clean, in good working order, and properly insured according to Crave's system requirements.