Who is responsible for paying the fees associated with the Crave mystery shopper program?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
We may designate an independent evaluation service to conduct a "mystery shopper" quality control and evaluation program with respect to Franchised Businesses. You agree that the Franchised Business will participate in such mystery shopper program, as prescribed and required by us, provided that Crave businesses owned by us, our affiliates and our franchisees also will participate in such program to the extent we have the right to require such participation, and you further agree to pay all fees related to such mystery shopper program.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, the franchisee is responsible for paying the fees associated with the mystery shopper program. Crave may designate an independent evaluation service to conduct a "mystery shopper" quality control and evaluation program.
The FDD states that Crave franchisees must participate in the mystery shopper program as prescribed and required by Crave. This program also extends to Crave businesses owned by Crave, its affiliates, and other franchisees, provided Crave has the right to require their participation.
The franchisee explicitly agrees to pay all fees related to the mystery shopper program, meaning this is an expense the franchisee must budget for and cover as part of operating their Crave franchise.