Does Crave require franchisees to offer delivery through third-party food delivery services like Grubhub or Uber Eats?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
For your catering or delivery services, we anticipate that your employees will use their personal vehicles to provide such services from your Franchised Business. We reserve the right to require you to have temporary signage placed on each delivery vehicle and to require you to offer delivery through third-party food delivery services (e.g., Grubhub or Uber Eats). We expect that all delivery vehicles will be kept clean, in good working order and be properly insured. You must have each person providing those services to comply with all laws, regulations and rules of the road and to use due care and caution operating and maintaining the motor vehicles. Except as described in this paragraph, we do not have any standards or exercise control over any motor vehicle that you use for delivery services from your Franchised Business.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, franchisees may be required to offer delivery through third-party services. Crave retains the right to mandate that franchisees use third-party food delivery services such as Grubhub or Uber Eats.
This means that as a Crave franchisee, you might be obligated to integrate with these platforms, which could affect your operational costs and procedures. While the FDD specifies that employees may use their personal vehicles for catering or delivery services, it also emphasizes that Crave can require the use of third-party delivery services.
Franchisees must also ensure that all delivery vehicles, whether personal or otherwise, are kept clean, in good working order, and properly insured. Furthermore, individuals providing these services must comply with all traffic laws and exercise due care. This ensures that Crave maintains a standard of safety and professionalism in its delivery operations, regardless of who performs the deliveries.