Can Crave require a franchisee to attend remedial training, and who pays for it?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
- 6.4.3 Upon your reasonable request or if we determine that additional training or assistance is necessary, we shall, during the term hereof and subject to the availability of personnel, provide you with additional trained representatives who shall provide on-site remedial training and assistance to your Franchised Business' personnel.
For this additional training and assistance, you shall pay the per diem fee then being charged to franchisees under the System for the services of such trained representatives, plus their costs of travel, lodging, and meals.
- 6.4.4 We reserve the right to conduct additional or refresher training programs, seminars and other related activities regarding the operation of the Franchised Business.
Such training programs and seminars may be offered to you, your managers or other Franchised Business personnel generally, and we may designate that such training programs and seminars are mandatory for you, your General Manager and/or other Franchised Business personnel.
We do not anticipate charging a fee for any refresher training, but you will pay for all of the expenses incurred by your trainees, including travel, lodging, meals and wages.
6.4.5 Industry Certifications. In addition to our training requirements, we require you, your General Manager, managers and additional employees we designate to maintain industry certifications from an approved food safety and handling program (ServSafe or a similar program) and approved alcohol service training program (TIPS or a similar program). These training and certification programs will be at your sole expense, including program fees, travel, lodging, meals and applicable wages. Recertification may be necessary based on the specific requirements of each industry certification program.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, Crave may require franchisees, their general managers, and other franchise business personnel to attend additional or refresher training programs and seminars. While Crave does not anticipate charging a fee for refresher training, the franchisee is responsible for covering all expenses incurred by their trainees. These expenses include travel, lodging, meals, and wages.
Crave also may determine that additional on-site remedial training and assistance is necessary for a franchisee's business personnel. In this case, Crave will provide trained representatives to deliver the training. The franchisee is responsible for paying a per diem fee for the services of these representatives, as well as covering their costs of travel, lodging, and meals.
In addition to Crave's training, franchisees must ensure that they, their general manager, managers, and other designated employees maintain industry certifications from approved food safety and handling programs like ServSafe, and alcohol service training programs like TIPS. The franchisee bears the sole expense for these training and certification programs, including program fees, travel, lodging, meals, and applicable wages. Recertification may be necessary based on the specific requirements of each industry certification program.