Is Crave obligated to develop or designate computer software programs and accounting system software for franchisees?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7.5.8 To install and maintain equipment and a telecommunications line in accordance with our specifications to permit us to access and retrieve by telecommunication any information stored on a point-of-sale system (or other computer hardware and software) you are required to utilize at the Franchised Business as specified in the Manual, thereby permitting us to inspect and monitor electronically information concerning your Franchised Business, Gross Sales and such other information as may be contained or stored in such equipment and software.
You shall obtain and maintain high speed internet access and/or other means of electronic communication, as specified by us from time to time.
It shall be a material default under this Agreement if you fail to maintain such equipment, lines and communication methods in operation and accessible to us at all times throughout the term of this Agreement.
We shall have access as provided herein at such times and in such manner as we shall from time to time specify.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, Crave franchisees are required to install and maintain specific equipment and a telecommunications line to allow Crave to access and retrieve information from the point-of-sale system or other required computer hardware and software. This equipment must meet Crave's specifications as outlined in the manual.
Crave needs to be able to electronically inspect and monitor information about the franchisee's business, including gross sales and other data stored in the equipment and software. Franchisees must also maintain high-speed internet access or other electronic communication methods as specified by Crave. Failure to maintain the required equipment, lines, and communication methods, making them accessible to Crave at all times, constitutes a material default under the agreement.
While Crave mandates the use of specific equipment and telecommunications for data access, the FDD excerpt does not explicitly state that Crave is obligated to develop or designate specific computer software programs and accounting system software. It only states that the franchisee is required to utilize a point-of-sale system (or other computer hardware and software) as specified in the Manual.