Does Crave loan out its Manual to franchisees?

According to Crave's 2025 Franchise Disclosure Document, the franchise provides a Confidential Operations Manual to its franchisees. The FDD states that the Table of Contents for the Manual is attached as Exhibit E and that the manual contains approximately 60 pages.

This manual is a critical resource for franchisees, outlining the standardized procedures and best practices for operating a Crave franchise. It covers various aspects of the business, ensuring consistency and quality across all franchise locations. The manual includes techniques for managing and operating the franchised business, including new developments and improvements in equipment, food products, packaging, and preparation.

Crave also provides updates to the manual, ensuring that franchisees stay informed about the latest operational standards and industry best practices. Franchisees are expected to adhere to the guidelines outlined in the manual to maintain the quality and consistency of the Crave brand. The franchisor also offers advice and written materials concerning techniques of managing and operating the Franchised Business, including new developments and improvements in equipment, food products, packaging, and preparation.