Is Crave liable for any expenses, losses, or damages franchisees sustain as a result of system modifications?

According to Crave's 2025 Franchise Disclosure Document, Crave is not liable for any expenses, losses, or damages sustained by franchisees due to modifications to the Crave system. The FDD states that Crave may modify the system from time to time to meet changes in technology, competitive circumstances, demographics, consumer trends, societal trends, and other marketplace variables. These modifications may include altering products, programs, services, methods, standards, forms, policies, and procedures; abandoning the system altogether; changing products and services; or modifying the building, premises, equipment, signage, trade dress, décor, color schemes, and uniform specifications.

The franchisee expressly agrees to comply with these modifications, provided that such changes do not materially and unreasonably increase their obligations. The franchisee must accept, use, and effectuate any changes or modifications to the system as if they were part of the system at the time the agreement was executed.

Furthermore, the franchisee agrees not to commence or join any litigation against Crave or any third party complaining of such modifications or seeking expenses, losses, or damages caused by them. The franchisee expressly waives any claims, demands, or damages arising from or related to these activities, including claims of breach of contract, breach of fiduciary duty, fraud, and/or breach of the implied covenant of good faith and fair dealing. This means a franchisee bears the financial risk of adapting to system changes implemented by Crave.