What information can Crave access and retrieve from a Crave franchisee's point-of-sale system?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7.5.8 To install and maintain equipment and a telecommunications line in accordance with our specifications to permit us to access and retrieve by telecommunication any information stored on a point-of-sale system (or other computer hardware and software) you are required to utilize at the Franchised Business as specified in the Manual, thereby permitting us to inspect and monitor electronically information concerning your Franchised Business, Gross Sales and such other information as may be contained or stored in such equipment and software.
You shall obtain and maintain high speed internet access and/or other means of electronic communication, as specified by us from time to time.
It shall be a material default under this Agreement if you fail to maintain such equipment, lines and communication methods in operation and accessible to us at all times throughout the term of this Agreement.
We shall have access as provided herein at such times and in such manner as we shall from time to time specify.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, Crave requires franchisees to install and maintain specific equipment and telecommunications lines that allow them to access and retrieve information stored on the point-of-sale (POS) system. This access enables Crave to electronically inspect and monitor information concerning the franchisee's business, including gross sales and other data stored in the equipment and software.
Maintaining this equipment and ensuring it is accessible to Crave at all times is a material condition of the franchise agreement. Failure to do so constitutes a default under the agreement. Crave has the right to access this information at times and in a manner they specify.
This level of access is fairly common in franchising, as it allows Crave to monitor sales, ensure brand standards are being met, and calculate royalties accurately. For a prospective franchisee, this means they must be prepared to invest in and maintain the required technology and understand that Crave will have ongoing access to their sales and operational data.