Are Crave franchisees required to purchase or lease specific computer hardware and software?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
is attached to this Disclosure Document as Exhibit E. Our Manual contains approximately 60 pages.
Computer and Point-of-Sale Systems: You must purchase or lease and use certain point-of-sale systems, computer hardware and software that meet our specifications and that are capable of electronically interfacing with our computer system.
We currently require you to purchase and use the Clover point-of-sale system including the associated hardware and software with back-office systems. The estimated cost of these systems is between $1,500 and $5,500 for a Restaurant and between $1,000 and $2,500 for a Food Truck. The point-of-sale and computer systems will provide order processing, business reports, credit card processing, inventory control and other functions. You will pay a monthly fee for the use of the Clover POS software and this fee ranges between $200 and $400 for a Restaurant or Express Restaurant and $100 to $250 for a Food Truck.
You are required to use the Abreeze Reporting App available through the Clover point-of-sale system to calculate and report your Gross Sales to us each week. Merchant fees for use of this app range from $12 to $48 per month based on transactions.
The computer system is designed to enable us to have immediate access to the information monitored by the system, and there is no contractual limitation or restriction on our access to or use of the
information we obtain. The information we may access and/or download from your computer system includes Gross Sales. You must install and maintain equipment and a high-speed internet connection in accordance with our specifications to permit us to access the computer system (or other computer hardware and software) either electronically or at the Franchised Business' premises. This will permit us to electronically inspect and monitor information concerning your Franchised Business' Gross Sales and any other information that may be contained or stored in the equipment and software. You must make sure that we always have access and in the manner, we specify, at your cost. It will be a material default under the Franchise Agreement if you do not maintain the equipment, lines, and communication methods in operation and accessible to us always throughout the term of the Franchise Agreement.
The approved supplier for the computersystem, if we designate one, will be included in the Manual. You must purchase a maintenance contract for your computer system, which we anticipate will cost $75 per month for the computer hardware and $35 to $50 per month for the software. You must obtain any upgrades and/or updates to the software used with the computer system, at your expense. In addition, we may require you to update and/or upgrade all or a portion of your point-of-sale and/or computer system during the term of your Franchise Agreement, at your expense. The Franchise Agreement does not limit our ability to require you to update and/or upgrade your point-of-sale and/or computer system or the cost of any update and/or upgrade. Neither we nor any affiliate of ours is responsible for providing you with any upgrades, updates, or maintenance for your point-of-sale or computer system.
You must participate in our Crave Loyalty Program and offer digital ordering and mobile services through our mobile application and self-order kiosks (kiosks in Restaurants only), and you must pay our designated supplier, Clover Network, Inc., for this program and these services. This program and the services will cost between $90 and $105 per month.
ITEM 12 TERRITORY
Franchise Agreement: Your Franchise Agreement will specify the site that will be the "Accepted Location" for your Restaurant. Your Franchise Agreement will also specify a designated territory for the Restaurant. The "Designated Territory" will be a five-mile radius around the Accepted Location, except that if your Accepted Location is a Non-Traditional Site (as described below), you will not receive a Designated Territory. In addition, because we have the right to establish Restaurants at Non-Traditional Sites, or to operate Food Trucks at Non-Traditional Sites (which may be within your Designated Territory), your Designated Territory is not exclusive to you. If you do not yet have an Accepted Location at the signing of the Franchise Agreement, you will receive a non-exclusive site search area listed in Attachment 1 of the Franchise Agreement instead.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 32–42)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, franchisees must purchase or lease specific point-of-sale systems, computer hardware, and software that meet Crave's specifications and can interface with their computer system. Currently, franchisees are required to purchase and use the Clover point-of-sale system, including associated hardware and software with back-office systems. The estimated cost for these systems ranges from $1,500 to $5,500 for a Restaurant and $1,000 to $2,500 for a Food Truck.
In addition to the initial costs, Crave franchisees will incur ongoing monthly fees for using the Clover POS software. These fees range from $200 to $400 for a Restaurant or Express Restaurant and $100 to $250 for a Food Truck. Franchisees are also required to use the Abreeze Reporting App through the Clover point-of-sale system to report Gross Sales weekly, which incurs merchant fees ranging from $12 to $48 per month based on transactions.
Crave also requires franchisees to participate in the Crave Loyalty Program and offer digital ordering and mobile services through their mobile application and self-order kiosks. Franchisees must pay Crave's designated supplier, Clover Network, Inc., for this program and these services, which costs between $90 and $105 per month. Franchisees must also purchase a maintenance contract for their computer system, which is anticipated to cost $75 per month for the computer hardware and $35 to $50 per month for the software. Crave may also require franchisees to update or upgrade their point-of-sale or computer system during the term of the Franchise Agreement, at the franchisee's expense.
Crave has immediate access to the information monitored by the computer system, including Gross Sales, and franchisees must maintain equipment and a high-speed internet connection to allow this access. Failure to maintain this equipment and accessibility constitutes a material default under the Franchise Agreement. Franchisees are also prohibited from maintaining their own website or online presence using the "Crave" name or similar names, ensuring all online activities align with Crave's standards.