What is Crave franchisee's obligation regarding maintaining the franchised business's condition and making necessary additions, alterations, repairs, and replacements?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
the importance of maintaining uniformity among all of the Franchised Businesses and the importance of complying with all of our standards and specifications relating to the operation of the Franchised Business.
7.2 System Maintenance and Improvement
You shall maintain the Franchised Business in a high degree of sanitation, repair and condition, and in connection therewith shall make such additions, alterations, repairs and replacements thereto (but no others without our prior written consent) as may be required for that purpose, including, without limitation,
such periodic repainting or replacement of obsolete signs, furnishings, equipment (including, but not limited to, point-of-sale or computer hardware and software systems), and décor as we may reasonably direct in order to maintain System-wide integrity and uniformity. You shall also obtain, at your cost and expense, any new or additional equipment (including point-of-sale or computer hardware and software systems), fixtures, supplies and other products and materials which may be reasonably required by us for you to offer and sell new menu items from the Franchised Business or to provide the Franchised Business' services by alternative means, such as through catering or delivery arrangements. Except as may be expressly provided in the Manual, no material alterations or improvements or changes of any kind in design, equipment, signs, interior or exterior décor items, fixtures or furnishings shall be made in or about the Franchised Business or its premises without our prior written approval, which shall not be unreasonably withheld.
In the event we notify you of any additions, alterations, repairs and replacements required to be made to your Franchised Business or the Accepted Location and you fail to make such additions, alterations, repairs and replacements within the timeframe we require, we shall have the right, without liability for trespass or tort, to enter the Accepted Location and make the additions, alterations, repairs and replacements, and you agree to promptly reimburse us for our expenses in so acting.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, franchisees are responsible for maintaining their franchised business to a high standard. Specifically, the franchisee must keep the business in good sanitation, repair, and overall condition. This includes making necessary additions, alterations, repairs, and replacements to the premises. However, franchisees cannot make changes without Crave's prior written consent.
Crave may direct franchisees to undertake periodic repainting or replacement of obsolete signs, furnishings, equipment (including point-of-sale or computer hardware and software systems), and décor to maintain system-wide integrity and uniformity. Franchisees are also responsible for obtaining any new or additional equipment, fixtures, supplies, and other materials that Crave may reasonably require to offer new menu items or alternative service methods like catering or delivery.
Furthermore, Crave has the right to request that franchisees upgrade, remodel, and/or redecorate the franchised business premises, equipment, signs, interior and exterior décor items, fixtures, furnishings, supplies, and other materials to meet the then-current system-wide standards and specifications. However, Crave agrees not to request such upgrades, remodeling, or redecorating more frequently than every five years during the term of the agreement, unless the franchised business is transferred, in which case the transferee may be required to remodel or redecorate.