What must Crave franchisees maintain in sufficient supply and use at all times?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
To make sure that the highest degree of quality and service is maintained, you must operate the Franchised Business in strict conformity with the methods, standards, and specifications that we prescribe in the Manual or otherwise in writing. You must maintain in sufficient supply and use and sell at all times only those food and beverage items, ingredients, products, materials, supplies and paper goods that meet our standards and specifications. All menu items must be prepared in accordance with the recipes and procedures specified in the Manual or other written materials. You must not deviate from these standards and specifications by the use or offer of non-conforming items, or differing amounts of any items, without obtaining our written consent first. We can, and expect to, modify our standards and specifications as we deem necessary. We will provide you notice in the Manual or otherwise in writing (such as via email) of any changes in our standards and/or specifications.
You must permit us or our agents, during normal business hours, to remove a reasonable number of samples of food or non-food items from your inventory or from the Franchised Business free of charge for testing by us or by an independent laboratory to determine whether the samples meet our then-current standards and specifications. In addition to any other remedies we may have, we may require you to reimburse our costs for the testing if we have not previously approved the supplier of the item or if the sample fails to conform to our specifications.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 26–30)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, franchisees must maintain a sufficient supply of specific items. To ensure quality and service standards, franchisees must always use and sell only those food and beverage items, ingredients, products, materials, supplies, and paper goods that meet Crave's standards and specifications. These items must adhere to the recipes and procedures outlined in the Confidential Operations Manual or other written materials provided by Crave.
Crave franchisees are prohibited from deviating from these standards by using non-conforming items or differing amounts of any items without prior written consent from Crave. Crave retains the right to modify these standards and specifications as deemed necessary, with notice of any changes provided to franchisees through the manual or other written communication methods, such as email.
To ensure compliance, Crave or its agents may, during normal business hours, remove samples of food or non-food items from the franchisee's inventory for testing. This testing is conducted to determine whether the samples meet the current standards and specifications. If the supplier of the item has not been previously approved or if the sample fails to conform to Crave's specifications, the franchisee may be required to reimburse Crave for the testing costs. This ensures that franchisees adhere to the brand's standards and maintain the quality of products offered to customers.