What is a Crave franchisee required to pay for additional on-site training and assistance?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
In connection with the opening of the Franchised Business, we shall provide you with one (1) of our representatives to provide on-site opening assistance and training for up to two (2) days around your Franchised Business' opening.
If you request that our representative provide additional days of on-site assistance, you agree to reimburse all expenses our representative incurs while providing the additional assistance, including, without limitation, our then-current per diem fee and any additional travel, lodging and meals expenses.
If this Agreement is for your second (2nd) or later Franchised Business, we reserve the right to reduce the duration ofsuch representative's visit or to not provide pre-opening assistance and training.
- 6.4.3 Upon your reasonable request or if we determine that additional training or assistance is necessary, we shall, during the term hereof and subject to the availability of personnel, provide you with additional trained representatives who shall provide on-site remedial training and assistance to your Franchised Business' personnel.
For this additional training and assistance, you shall pay the per diem fee then being charged to franchisees under the System for the services of such trained representatives, plus their costs of travel, lodging, and meals.
- 6.4.4 We reserve the right to conduct additional or refresher training programs, seminars and other related activities regarding the operation of the Franchised Business.
Such training programs and seminars may be offered to you, your managers or other Franchised Business personnel generally, and we may designate that such training programs and seminars are mandatory for you, your General Manager and/or other Franchised Business personnel.
We do not anticipate charging a fee for any refresher training, but you will pay for all of the expenses incurred by your trainees, including travel, lodging, meals and wages.
6.4.5 Industry Certifications. In addition to our training requirements, we require you, your General Manager, managers and additional employees we designate to maintain industry certifications from an approved food safety and handling program (ServSafe or a similar program) and approved alcohol service training program (TIPS or a similar program). These training and certification programs will be at your sole expense, including program fees, travel, lodging, meals and applicable wages. Recertification may be necessary based on the specific requirements of each industry certification program.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, franchisees may need to cover certain costs for additional on-site training and assistance. Specifically, Crave will provide one representative for on-site opening assistance and training for up to two days around the opening of the franchised business. However, if a franchisee requests the representative to provide additional days of on-site assistance, the franchisee must reimburse all expenses incurred by the representative. These expenses include Crave's then-current per diem fee, plus any additional costs for travel, lodging, and meals.
Additionally, Crave may provide additional trained representatives for on-site remedial training and assistance if the franchisee requests it or if Crave determines it is necessary. For this additional training and assistance, the franchisee must pay the per diem fee that Crave is then charging to franchisees under the system for the services of these representatives. The franchisee is also responsible for covering the representatives' costs of travel, lodging, and meals.
Crave may also offer additional or refresher training programs, seminars, and related activities. While Crave does not anticipate charging a fee for any refresher training, the franchisee will be responsible for paying all expenses incurred by their trainees. These expenses include travel, lodging, meals, and wages. Franchisees are also required to maintain industry certifications from approved food safety and handling programs, as well as approved alcohol service training programs, at their sole expense, including program fees, travel, lodging, meals, and applicable wages.