Does the Crave Franchise Agreement specify that Crave will provide an initial training program?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
- (b) We shall determine, in our reasonable discretion, whether you and your General Manager have satisfactorily completed initial training.
If the initial training program is (i) not completed within the timeframe required by us, (ii) not satisfactorily completed by the General Manager, or (iii) if we in our reasonable business judgment, based upon the performance of the General Manager, determine that the training program cannot be satisfactorily completed by any such person, you shall designate a replacement to satisfactorily complete such training at your expense, including payment of our then-current training fee.
If the replacement General Manager cannot complete the initial training program to our satisfaction, we have the right to terminate this Agreement.
Any General Manager subsequently designated by you shall also receive and complete such initial training before you will be permitted to open your Franchised Business.
- (c) Any manager subsequently designated by you must also receive and complete the initial training program to our satisfaction, even if this requires sending that manager to our headquarters training program, at your expense.
We reserve the right to charge a reasonable fee for the initial training we provide to a replacement or successor employee if we have not approved you to provide the training.
You must also pay for all expenses you, your managers and other personnel incur for any training program, including costs of travel, lodging, meals and applicable wages.
We may approve you to train replacement managers under our training program before permitting you to train your entire staff if this Agreement is for your third or later Franchised Business.
You may not train any personnel until we have approved you as a trainer.
- 6.4.2 In connection with the opening of the Franchised Business, we shall provide you with one (1) of our representatives to provide on-site opening assistance and training for up to two (2) days around your Franchised Business' opening.
If you request that our representative provide additional days of on-site assistance, you agree to reimburse all expenses our representative incurs while providing the additional assistance, including, without limitation, our then-current per diem fee and any additional travel, lodging and meals expenses.
If this Agreement is for your second (2nd) or later Franchised Business, we reserve the right to reduce the duration ofsuch representative's visit or to not provide pre-opening assistance and training.
- 6.4.3 Upon your reasonable request or if we determine that additional training or assistance is necessary, we shall, during the term hereof and subject to the availability of personnel, provide you with additional trained representatives who shall provide on-site remedial training and assistance to your Franchised Business' personnel.
For this additional training and assistance, you shall pay the per diem fee then being charged to franchisees under the System for the services of such trained representatives, plus their costs of travel, lodging, and meals.
- 6.4.4 We reserve the right to conduct additional or refresher training programs, seminars and other related activities regarding the operation of the Franchised Business.
Such training programs and seminars may be offered to you, your managers or other Franchised Business personnel generally, and we may designate that such training programs and seminars are mandatory for you, your General Manager and/or other Franchised Business personnel.
We do not anticipate charging a fee for any refresher training, but you will pay for all of the expenses incurred by your trainees, including travel, lodging, meals and wages.
6.4.5 Industry Certifications. In addition to our training requirements, we require you, your General Manager, managers and additional employees we designate to maintain industry certifications from an approved food safety and handling program (ServSafe or a similar program) and approved alcohol service training program (TIPS or a similar program). These training and certification programs will be at your sole expense, including program fees, travel, lodging, meals and applicable wages. Recertification may be necessary based on the specific requirements of each industry certification program.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, Crave does provide an initial training program. Crave will determine if the franchisee and their general manager have satisfactorily completed the initial training program. If the initial training program is not completed within the required timeframe, or not satisfactorily completed by the General Manager, the franchisee must designate a replacement to complete the training at their expense, including Crave's then-current training fee. If the replacement General Manager cannot complete the training program satisfactorily, Crave has the right to terminate the Franchise Agreement. Any subsequently designated manager must also complete the initial training program to Crave's satisfaction, even if it requires sending that manager to Crave's headquarters training program, at the franchisee's expense. Crave reserves the right to charge a reasonable fee for initial training provided to a replacement or successor employee if the franchisee has not been approved to provide the training. The franchisee is responsible for all expenses incurred for any training program, including travel, lodging, meals, and applicable wages for themselves, their managers, and other personnel.
In connection with the opening of the franchised business, Crave will provide one representative to provide on-site opening assistance and training for up to two days around the opening. If the franchisee requests additional days of on-site assistance, they must reimburse all expenses incurred by the representative, including Crave's then-current per diem fee and any additional travel, lodging, and meals expenses. However, if the agreement is for the franchisee's second or later franchised business, Crave reserves the right to reduce the duration of the representative's visit or not provide pre-opening assistance and training.
Crave also offers additional training and assistance during the term of the agreement, subject to personnel availability, and may conduct refresher training programs and seminars, which may be mandatory for franchisees, their general managers, or other personnel. Franchisees are responsible for expenses incurred by trainees for refresher training, including travel, lodging, meals, and wages. Additionally, franchisees, their general managers, and designated employees must maintain industry certifications from approved food safety and handling programs and alcohol service training programs, at their sole expense.