What expenses must a Crave franchisee reimburse when Crave provides additional on-site training?

According to Crave's 2025 Franchise Disclosure Document, if a franchisee requests or Crave determines that additional on-site training or assistance is necessary, the franchisee must cover specific expenses. These expenses include Crave's then-current per diem fee for each trainer provided. Additionally, the franchisee is responsible for reimbursing Crave for any expenses the trainers incur, such as travel, lodging, and meals.

This means that beyond the standard initial training included in the franchise fee, any extra support requested or deemed necessary by Crave will come at an additional cost to the franchisee. This can include situations where the franchisee feels they need extra help or if Crave identifies areas where the franchise is underperforming and requires further training to improve operations.

The financial impact of this policy can vary significantly depending on the duration and intensity of the additional training required. Factors such as the number of trainers needed, the length of their stay, and the distance they must travel will all influence the total cost. Franchisees should budget for potential additional training expenses and discuss with Crave the circumstances under which such training might be necessary.

It is common in franchising for franchisors to provide ongoing support and training, but the cost structure can differ. Some franchisors may include a certain amount of on-site support in their franchise agreement, while others charge separately for it. Understanding these costs upfront is crucial for franchisees to accurately forecast their expenses and manage their profitability.