What equipment and telecommunications line is a Crave franchisee required to install and maintain?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
mbursement of travel and living expenses.
- 7.5.7 To maintain a competent, conscientious, trained staff and to take such steps as are necessary to ensure that your employees preserve good customer relations and comply with such dress code as we may reasonably prescribe from time to time.
- 7.5.8 To install and maintain equipment and a telecommunications line in accordance with our specifications to permit us to access and retrieve by telecommunication any information stored on a point-of-sale system (or other computer hardware and software) you are required to utilize at the Franchised Business as specified in the Manual, thereby permitting us to inspect and monitor electronically information concerning your Franchised Business, Gross Sales and such other information as may be contained or stored in such equipment and software. You shall obtain and maintain high speed internet access and/or other means of electronic communication, as specified by us from time to time. It shall be a material default under this Agreement if you fail to maintain such equipment, lines and communication methods in operation and accessible to us at all times throughout the term of this Agreement. We shall have access as provided herein at such times and in such manner as we shall from time to time specify.
- 7.5.9 To honor all credit, charge, courtesy or cash cards or other credit devices required or approved by us. You must obtain our written approval prior to honoring any previously unapproved credit, charge, courtesy or cash cards or other credit devices.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, franchisees must install and maintain specific equipment and telecommunications lines. Crave requires franchisees to install and maintain equipment and a telecommunications line that allows Crave to access and retrieve information from the point-of-sale system or other required computer hardware and software. This enables Crave to electronically inspect and monitor information about the franchised business, including gross sales.
Crave franchisees must also obtain and maintain high-speed internet access or other electronic communication methods as specified by Crave. Failure to maintain this equipment, lines, and communication methods in operation and accessible to Crave constitutes a material default under the Franchise Agreement. Crave also requires franchisees to comply with requirements for establishing and maintaining telecommunications connections between their computer system and Crave's Intranet, if any, or other computer systems that Crave may reasonably require.
To connect to and utilize the Intranet, Crave franchisees must purchase and maintain the necessary computer software and hardware. The Intranet may include the Manual, training materials, and management reporting solutions. Crave reserves the right to specify the content, frequency, and procedure for updating a franchisee's "click through" subpage on Crave's website, if such a subpage is provided for the promotion of the franchised business. These requirements ensure that Crave can effectively monitor and support the operations of its franchisees, while also maintaining a consistent brand image and service level across all locations.