What is the deadline for designating a replacement General Manager for a Crave franchise after the previous one ceases to serve?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
If, during the term of this Agreement, the General Manager is not able to continue to serve in such capacity or no longer qualifies to act as such in accordance with this Section, you shall promptly (not later than seven (7) days after the event) notify us and designate a replacement within thirty (30) days after the General Manager ceases to serve, such replacement being subject to the same qualifications listed above (including completing all training and obtaining all certifications required by us). You shall provide for interim management of the Franchised Business until such replacement is so designated, such interim management to be conducted in accordance with the terms of this Agreement. Any failure to materially comply with the requirements of this Section 6.3 shall be deemed a material event of default under Section 17.1.3(o) hereof.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, if the General Manager of a franchise is no longer able to serve in their capacity, the franchisee must notify Crave within seven days of the event. Following this notification, the franchisee has 30 days to designate a qualified replacement General Manager. This replacement must meet Crave's criteria for education, business experience, and acceptability, as well as complete all required training and certifications. During the period between the departure of the previous General Manager and the designation of a replacement, the franchisee is responsible for providing interim management that adheres to the terms of the Franchise Agreement.
This requirement ensures that each Crave franchise maintains a standard of operational quality and management expertise. The relatively short time frame for finding a replacement—30 days—highlights the importance Crave places on continuous, qualified management. Failure to comply with these requirements is considered a material breach of the Franchise Agreement.
For a prospective Crave franchisee, this means being prepared to act quickly to find a suitable replacement should the General Manager leave. It may be prudent to have potential candidates in mind or a recruitment strategy ready to avoid any disruption to the business. Additionally, the franchisee must ensure that interim management is capable and compliant with the Franchise Agreement to avoid any operational or contractual issues during the transition period.
Crave's stipulations are fairly standard in the franchise industry, where franchisors seek to maintain consistent brand standards and operational effectiveness across all locations. Franchisees should be aware of these requirements and prepared to meet them to avoid potential default situations and maintain a healthy relationship with the franchisor.