What are the conditions under which Crave may determine that additional on-site training or assistance is necessary at a Crave Franchised Business?

According to Crave's 2025 Franchise Disclosure Document, Crave may require additional on-site training or assistance at a franchisee's location. This can occur if the franchisee requests it or if Crave determines that it is necessary. If Crave determines that additional training is necessary, the franchisee is responsible for paying Crave's per diem fee for each trainer provided. The franchisee must also reimburse Crave for any expenses the trainers incur, including travel, lodging, and meals.

This means that as a Crave franchisee, you might need to budget for potential additional training costs beyond the initial training program. These costs can arise either from your own request for extra help or from Crave's assessment of your franchise's performance. The per diem fee and reimbursement of expenses for trainers could add up, especially if the training requires multiple trainers or extends over several days.

Franchisors commonly offer ongoing support and training, but the specific terms and costs vary. Some franchises include a certain amount of on-site support in their franchise agreement, while others charge extra for any additional assistance. It is important for prospective franchisees to understand the circumstances under which additional training may be required and the associated costs, to avoid unexpected expenses and ensure the successful operation of their Crave franchise.